Although we cannot offer refunds, we stand behind the quality and safety of our products. If your order arrives damaged, spoiled, or significantly thawed, please contact us within 24 hours of delivery so we can assist you.

To file a claim, you must include:

• Your order number
• Photos of the box, packaging, and product
• A brief description of the issue

Provide information to Brandon@dltexasranch.com

Upon review, we may offer:

• A replacement shipment, or 
• Store credit, depending on the situation

We handle all claims on a case-by-case basis and reserve the right to determine eligibility.